This Winning Edge Customer Service Training Course shows that truly effective customer care comes from the heart, not from a manual. Yes, there are some techniques and procedures that contribute to customer care training but whether and how your people use them remains a matter of attitude and desire.
Main Features
These are some of the thought-provoking issues your people will explore during their Customer Care Training programme:
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Why customers are suspicious of standard customer care techniques.
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Why a positive attitude and sense of purpose inspire your customers’ confidence.
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Exceeding your customers’ expectations by understanding their values and perceptions.
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Why customers’ perceptions affect their opinion of your company.
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Earning respect by taking full responsibility for your actions.
Benefits for Your Company
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Customer care training driven by principle rather than procedure.
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Enhanced ability to ascertain, understand and exceed customer service expectations.
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Greater customer loyalty and retention.
Keeping the Message Alive
To help ensure that the customer service training messages used during the course are internalise by your customer care staff, powerful Key Statements reinforcing the teaching points are provided throughout the programme. This is just one example: "We create in others our own feelings and emotions".
Key Words from the Course
Customer-orientated thinking. Positive aura. Inspire confidence. Sense of purpose. Accountability for actions. Expectations are value-based.
To make an enquiry please click on the following link and fill out an enquiry form: Employee Training and Development Course
Or call Mancroft International Consultants on: 0844 884 2940
